Política de envío

1. Our Commitment to Your Legacy

At Joyeria Serrano, we understand that every piece of 14K gold represents a significant milestone. We treat every shipment with the same care and tradition our family has provided for over 30 years.

2. Processing & Handling

  • Standard Orders: Processed within 1-2 business days.

  • Orders are not shipped on weekends or holidays.

3. Shipping Methods & Rates

We use premium carriers (UPS/USPS) to ensure your jewelry arrives safely.

  • Standard Shipping: Standard Shipping is free for order above $200

  • Expedited Shipping: Available at checkout for urgent gifts or investments.

  • Discrete Packaging: For your security, our outer packaging is unbranded and does not mention "Gold" or "Jewelry" to prevent theft.

4. Signature & Insurance

  • Signature Required: For your protection, all orders over $100 require an adult signature upon delivery.

  • Fully Insured: Every shipment is 100% insured until it reaches your door.

5. Order Tracking

Once your order ships, you will receive an email with a tracking link.